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Complaints & Feedback
Your experiencematters.
Speak directly with our Complaint Officer, find your local branch or read the published Citizen’s Charter.
Find your next step
GHAZANFAR BANKInformation · Documents · Direct support
Raise a concern with your branch
The Citizen’s Charter asks customers to bring a service or product complaint to the relevant branch manager. A feedback or complaint form can be requested at the branch and submitted against acknowledgement, or sent by email.
ATM-related complaints
For cash not dispensed, a short cash payment, a duplicated debit, or a lost or stolen card not blocked after being reported, the Charter directs customers to the branch where the account is maintained or the designated contact person. Provide the relevant transaction details to the bank.
If your concern remains unresolved
The published Charter describes escalation to the Deputy Chief Operating Officer at Head Office, then to the Chief Operating Officer if not redressed within 15 days, and finally to the Chief Executive Officer after the earlier channels have been exhausted. Read the full Charter for the published process. Anonymous complaints are not entertained under the Charter.
Publications
A charter for customer services.
Official publications For current account or product terms, speak with your branch.
GB Online
Internet Banking:
Our Internet Banking service offers you easy access to your accounts from any device—whether it's a PC, laptop, tablet, or mobile phone—anytime, anywhere. This cutting-edge solution delivers a personalized and secure banking experience, designed to meet your needs in today’s fast-paced digital world.
- Online Account InformationCustomized Statement Generation
- Internal Fund transfer within Ghazanfar BankScheduling Future Transfers
- Cards & Cheque Book Request & BlockingCard blocking in case of lost cards
